Shipping Policy
Please allow up to 3-5 business days to PROCESS your order BEFORE shipping. When customers place an order, they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.
Soloveliy Hair Co. is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays. Please read our process policy before placing order. Soloveliy hair Co., is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. We are only responsible for placing your order, shipping it out and notifying you with a tracking number.
Please make sure that you provide us with the correct address. It is your responsibility to provide us with the correct information, please ensure that the billing and shipping addresses are entered correctly. We cannot guarantee address changes due to strict shipping security guidelines with postal service. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED, THIS IS HOW WE WILL CONTACT YOU. If your order is already processing or has already shipped, we cannot change the address on the order.The only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.